1. Companies with reputations as a good place to work—such as Pfizer, Lincoln Electric, Southwest Airlines, and Starbucks—have a big...
Managers need to develop their interpersonal or people skills if they are going to be effective in their jobs. Organizational behavior...
Organizational development (OD) is a term used to encompass a collection of planned-change interventions built on humanistic-democratic...
Action research is “a change process based on the systematic collection of data and then selection of a change action based on what the...
Change threatens the status quo, making it an inherently political activity. Internal change agents typically are individuals high in the...
1. Six tactics used by change agents in dealing with resistance to change: 2. Education and communication: Resistance can be reduced...
1. One of the most well-documented findings is that organizations and their members resist change. • It provides a degree of stability...
1. Some organizations treat all change as an accidental occurrence, however, change as an intentional, goal-oriented activity is planned...
The need for change has been implied throughout this text. “A casual reflection on change should indicate that it encompasses almost all...
Can managers control the emotions of their colleagues and employees? No. Emotions are a natural part of an individual’s makeup. Where...
1. The Big Five model translates across almost all cross-cultural studies. 2. Differences tend to surface by the emphasis on dimensions....
1. Locus of control A person’s perception of the source of his/her fate is termed locus of control. Internals: People who believe that...
